Service Status

Status information on the services that are part of 2cPanel Hosting platform. Check back here to view the current status of the services listed below. If you are experiencing an issue not listed here, please contact support.

Region Availability Status
Iowa 99.95% Operational
South Carolina 99.62% Operational
Northern Virginia 99.95% Operational
Oregon 99.95% Operational
California 99.97% Operational
Finland 99.95% Operational
Belgium 99.43% Operational
London, UK 99.95% Operational
Frankfurt, Germany 99.62% Operational
Eemshaven, Netherlands 99.95% Operational
Montréal, Canada 99.95% Operational
São Paulo, Brazil 99.97% Operational
Sydney, Australia 99.95% Operational
Singapore 95.43% DDoS Attack
Mumbai, India 99.95% Operational
Tokyo, Japan 99.62% Operational
Taiwan 99.95% Operational
China North 96.00% Degraded Performance
Seoul, South Korea 99.95% Operational
Paris, France 99.43% Operational
China South 93.63% Peering Outage
Ireland 99.95% Operational
Ohio 99.43% Operational
Indonesia 99.95% Operational
Malaysia 99.43% Operational
Middle East 99.95% Operational
Hong Kong 99.43% Operational
Region Availability Status
CH-LDN-1 99.99% Operational
CH-SFA-1 99.95% Operational
CH-SFA-2 99.98% Operational
CH-SPA-1 99.95% Operational
CH-DAL-1 99.91% High Latency
CH-LIS-1 99.98% Operational
CH-SDY-1 99.95% Operational

Status updates and incident reports may be delayed up to 30 minutes depending on the technical issue at hand. If you have questions or experiencing a real-time, operational issue, please open a case with the Support Team and we will work with you until this issue is resolved.

Active Incidents


September, 2018

Deployment Manager
After further investigation on Deployment Manager insert/update/delete operations issue which lasted for 22 minutes, we have determined that the impact was minimal and effected a small number of users. We have conducted an internal investigation of this issue and made appropriate improvements to our systems to help prevent or minimize a future recurrence.

Past Incidents


September 13th, 2018

Typhoon "Mangkhut" May Affect Guangdong and Hong Kong Networks
According to the weather forecast, Mangkhut, the 22nd typhoon this year, will hit Guangdong and Hong Kong on September 16. Along with our data-center partners in that region, we have implemented typhoon prevention measures strictly and launched special protection measures against typhoon, including strengthening data center security, paying close attention to network quality. If you have any questions, please feel free to contact us by submitting a ticket any time.

2018-09-18

Networking Issue: Finland
After further investigation, we have determined that the impact was minimal and effected a small number of users. We have conducted an internal investigation of this issue and made appropriate improvements to our systems to help prevent or minimize a future recurrence.
Resolved at 21:30 UTC

2018-09-08

Storage: South Carolina
Customers with buckets located in the South Carolina experienced a 1.066% error rate and 4.9x increased 99th percentile latency, with the peak effect occurring between 05:00 PDT and 07:30 PDT for write-heavy workloads. At 08:33 PDT 99th percentile latency decreased to 1.4x normal levels and error rates decreased, initially to 0.146% and then subsequently to nominal levels by 12:50 PDT.

In order to prevent this type of incident from occurring again in the future, we have expanded our load testing to ensure that performance degradations are detected prior to reaching production, improved our monitoring diagnostics to ensure that we more rapidly pinpoint the source of performance degradation.

Resolved at 07:12 UTC

2018-09-05

Increased high latency for Montréal.
Some customers are experiencing latency issue. Our engineers have rolled out a fix to resolve the issue which should be completed on Thursday 2018-09-06.
Marked as resolved at 14:55 UTC

2018-09-02

Investigating an issue with Belgium Networking
After further investigation, we have determined that the impact was minimal and effected a small number of users. We have conducted an internal investigation of this issue and made appropriate improvements to our systems to help prevent or minimize a future recurrence.
Resolved at 21:30 UTC

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