To find your cPanel username, either:
- look for the hosting account information email that we or our reseller or your hosting provider sent to you when your account was first provisioned. It definitely will contain your cPanel username, password and every other information you might need. You may need to look in your spam folder if you haven't whitelisted our email addresses or domain name.
- if you have searched and still see it, please contact our support team (or your web hosting provider's) so we can resend the email or give you the credentials.
On cPanel, cPanel users can access the cPanel interface and possess access to manage most aspects of a website.
Often this is created by the server root user or the reseller who owns the cPanel account when setting up the account the first time.
Your cPanel username is not the email you used to sign up for the hosting account nor does cPanel Inc have anything to do with it.
Most of the time, your web hosting provider or cPanel reseller will derive the cPanel username from the domain name that was used to order the web hosting account.
So if the domain name is "sundomain.com", the cPanel username may be something like "sundoma" or even "sundomain".
Each cPanel username must a unique username that contains 16 characters or fewer and doesn't start with a number or the string test that the system uses to identify each account.
cPanel & WHM reserves some usernames for the system's use, and these cannot be use for cPanel or WHM accounts. This is a growing list of reserved usernames that seem to grow with each new versions of cPanel & WHM.
On systems that have database prefixing enabled, this cPanel username is use as an identified for MySQL or PostgreSQL databases.